I have just supersized our luggage from 15kg to 20kg on the AA website and printed off our new itinerary. Hawked eyed husband noticed a flight number change so we looked more closely at the times... Yikes! it left us 1 hour and 25 minutes to get luggage, clear customs and immigration and then try and book in on time for our flight to Penang.
So I rang the 1300 number and it was explained to me that our original flight has been cancelled "why wasn't I told" they said they would usually notify passengers 48 hours before the flight. Too bad if you're off the beaten track and unable to pick up emails.
We have now been placed on a later flight, but we now have a 6 hour and 40 minutes wait at LCCT :-( Still it's better than missing the flight and having to repay.
Cheers Gerry