In Reply to: who wants flights and accom posted by faedy on Tuesday, 1. September 2009 at 18:04 Bali Time:
It is a flight booking cancellation, hope your friends have travel insurance.. You can't do a name change, you have to cancel and re-book..
As for the hotel, the agent is probably still holding the money if it was packaged.. If the booking was direct with the hotel, they may lose a large % of the accom due to late cancellation..
Doc