In Reply to: This is crazy posted by Colleen on Friday, 13. February 2009 at 22:00 Bali Time:
But there have been some questions asked with a view to getting a better understanding of what happened, and how it may have been fixed.
No answers have been forthcoming.
I have asked some questions elsewhere, and believe that there is some substance to the water in the room thing (can't comment on noise from above)
I know many of the staff personally, and have always found them to be as friendly as anywhere else.
Putting myself in this position, I know what I would have done.....I would have simply asked to be moved to an apartment that had hot water and no cold water on the floor (not exposed to the westerly winds).
If this had been refused, then I would really have something to complain about!!
Without any feedback from the poster we do not know if this was an option that was looked at.
This is not a negative post.
It is simply trying to get additional information about the problem and the service (or otherwise) provided.