In Reply to: it was not viable posted by cintabali on Saturday, 27. September 2008 at 15:11 Bali Time:
- customer loyalty and customer loyalty depends entirely on business loyalty. This is lesson number 1 from most of the business management courses around the world.
I doubt that you are really serious when you claim that the Australian media were responsible for the Bali bombings that caused the downturn (but not the total elimination) of South Australians and Queenslanders travelling to Bali. That would require rose-coloured glasses that were totally opaque and you would have to ignore the fact that the other states were not abandoned.
But you're right about one thing - people will now pick the carrier that they prefer and I for one will give my loyalty to Pacific Blue untill they do 'a Garuda' and turn their back on us.