In Reply to: we were 23 kilos over posted by balanesewife on Friday, 20. April 2007 at 21:18 Bali Time:
A bit rough for them to charge you? Why would you rock up with 23kg extra and expect to get it on for free - unbelievable! The rules are pretty clear, 20kg (checked) and 7kg (cabin).
Just out of interest, what's the basis for your complaint when you arrived with 50kg when the allowance is 27kg max?
From memory, Australian Airlines (and Qantas) never gave extra allowance so why expect it from Jetstar, its probably company policy to never give it.