In Reply to: Disaster has struck !!!!! posted by marc_uk on Monday, 30. January 2006 at 02:21 Bali Time:
First thing I would do would be to phone Thai Airways and explain the problem and find out if there are any seats on that flight in any class. If there are seats available, I would then go to the travel agent and refuse to leave until they had sorted out their problem and if the only way they can fix it is by arranging more expensive seats on the same flight well again that's their problem.
Possibly it's the UK/Thailand leg that's fully booked so perhaps you could fly out a day earlier and stay overnight at the expense of the travel agent.
The other thing you could do is go to another travel agent, see what they can do on the right dates. If they can organise something, go back and insist on a refund from the first agent.
I would never let somebody else's incompetence beat me and I would hound them until the problem was sorted out.