In Reply to: Exactly...The agent sells to the public posted by gung_victa on Saturday, 7. January 2006 at 09:29 Bali Time:
This is the difference.
A Broker works for you coming up with the best available/appropriate package for you, whereas the Agent retails the product to the public. Exactly the same as Insurance Broker and Insurance Agents.
Travel Agents tend to make out they are brokering the product when in fact (& in law) they are Retail Agents for the wholesalers.
Still does make it seem fair at times.
At present I have my own Father-In-Law pursuing $4000 deposit on a cruise he had to cancel 6 months before he was due to sail simply because he has been diagnosed with terminal C and won't make the departure date. I would have thought 6 months was enough time to get a replacement booking, but the forms he signed clearly stated the deposit was non-refundable.