In Reply to: Scully posted by Gubsy on Wednesday, 13. April 2005 at 14:51 Bali Time:
Perhaps the ACCC can help? Look up the Govt Depts in your local phone book or online and you'll probably find the right dept to help you.
Sounds wrong to me. I booked my 21 nights through an agent and when I extended by 3 nights she couldn't get me into the same hotel and had no problems when I said I'd make my own arrangements elsewhere.