a hotel.I am amazed that so many people book their hotel THEN ask for feedback from forumites - it would save a lot of anguish if you felt comfortable with your choice of hotel first I reckon.Also think that if you have a bad experience eg - stained mattress, dirty rooms,dirty pools, faulty air-con - that isn't fixed for you, dishonest staff etc then we need to let travel agents know so that the wholesalers can inspect these properties and stop selling them til they lift their game.
Cheers
victoria